Return Policy

Return Policy: 

We offer returns on new and unused items within 21 days of shipment.  Just make sure the bag comes with original tags and packaging.  After it is determined that the return meets our policy, we will credit your refund to the original form of payment minus the original shipping cost and any discounts offered.  Expect to receive your refund within two business days.  If an item is returned and does not meet our  policy we will return the product to you.  Shipping and handling charges are non-refundable.  

If you would like to start an exchange or return, email cooluxbags@gmail.com

Provide us with your name, order number, item you wish to exchange/return and reason.  We will get back to you during regular business hours (Monday-Friday 9:00am-5pm EST.